Store Policy

Customer Care

UNAVAILABLE RECIPIENT

Luxe and Blume will message our customer 30 minutes prior to delivery to confirm that the recipient is available during delivery time frame. If the customer cannot be reached, we w2ill then try to contact the recipient. If we are unable to reach the recipient, we will proceed with the delivery we will leave the arrangement by the door away from direct sunlight and. We will send a picture as confirmation on a delivery via email provided in the order form. We are not responsible for any risk of the loss of the flower arrangement left by the flower recipient door. 

If you wish to re-schedule a delivery which attempted delivery, we ask to pay re-delivery fee of $25 if it's in the zipcode.

 

We allow a change of delivery location 3 hours prior to delivery time. There is a $20 fee associated for delivery address change. The fee will be hire if outside of the initial delivery area. 

Payment Methods

Credit / Debit Cards